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Senior Customer Success Manager - EMEA

Chili Piper · Remote - Worldwide · Customer Support

About Chili Piper Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings - instantly. Our Demand Conversion Platform makes it easier for buyers and sellers to connect fast, without the usual friction in the funnel. We’re a fully remote, global team that loves building solutions that truly help our customers, moving fast, and having fun while creating something meaningful. We’re growing quickly and aiming big! ***Currently hiring for this role within the EMEA region*** The Customer Success Manager will be joining our industry-leading Customer Success team responsible for delivering massive value to our customers, improving retention and product adoption. You will own a portfolio of 80-100 customers who have substantial room to grow in their adoption of Chili Piper. On a day to day basis, you will be working with customers to onboard them quickly, prove ROI and remove any roadblocks along the way. You will be considered an expert in Chili Piper products, Revenue, Sales, Marketing and CS operations and will take pleasure in coaching your customers to success. This is a highly technical role and an understanding of Javascript, HTML, CSS is required. Responsibilities Own customer onboarding, ensuring fast time to value

Train customers and help them implement new use cases

Hold the customer and Chili Piper teams accountable to meeting defined success criteria

Engage across the Customers organization and work cross-functionally within Chili Piper to identify opportunities and risks, and present recommendations & solutions

Proactively solve and act as a point of escalation for technical issues

Ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Slack and Email, and via weekly 1:1s with your Manager

Produce internal best practices and customer user stories to make customers lives easier

Collaborate closely with cross-functional teams to support the s

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