Marketing jobs › Customer Growth ManagerCustomer Growth Manager Uscreen · Remote - Worldwide · Marketing
What we're doing at Uscreen
Uscreen is the video monetization platform for businesses building recurring revenue from video content. Our customers replace a patchwork stack of separate hosting, community, courses, email, and app vendors with one branded experience across web, mobile, and TV.
The platform is only half of it. We believe growth requires behavior, not just software. Customers don't stall because a feature is missing. They stall because they priced wrong, never built an email list, or launched an offer nobody wanted. Coaching is how we fix that, and it's part of the product rather than an add-on.
The job
You own a segment, and you run it like a growth marketer.
We have a cohort of smaller video businesses where retention is not where it should be. Nobody owns it today. You will. The revenue that stays in that segment, and the revenue that grows inside it, is yours.
This is a coaching role for someone with a growth marketer's mindset. We wouldn't hire a demand gen marketer who couldn't analyze the state of the business and figure out what's needed, and we won't hire a coach who can't either. You'll look at a customer's business the way an owner would: where the revenue comes from, where it leaks, and what to do next. You pull your own numbers to get there. When a customer needs a custom report to answer a growth question, you build it yourself.
It's a one-to-many job. Your cohort is larger than a 1:1 book, so the work is designing coaching that scales: cohort programs, group sessions, office hours, and triggered outreach when the data says a business is drifting. You'll build that motion rather than inherit it.
Success is measured in dollars: gross revenue retention in your cohort first, expansion second. Not tickets closed, not calls booked.
What you'll do
Own gross revenue retention and expansion for an assigned segment of customers
Diagnose each business the way an operator would: read their numbers, find the real con
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