Customer Support jobs › Identity ConsultantIdentity Consultant Jumio · Remote - Worldwide · Customer Support
Headquarters: Austria (remote); UK (remote)
Role Purpose:
The Identity Consultant serves as a customer-facing Fraud and Identity subject matter expert across the entire customer lifecycle, operating as a forward-deployed consultant across pre-sales, onboarding, and ongoing expansion. In this role, you will partner directly with enterprise customers to design optimal product implementation strategies, evaluate risk profiles, and align Jumio’s technical solutions with customer’s unique business objectives.
The Identity Consultant owns the critical onboarding mission for new deployments. Acting as a strategic advisor, you are directly responsible for driving efficient customer onboarding and rollout, and overcoming regulatory, legal, or operational hurdles to accelerate time-to-live and maximize time-to-value while ensuring solution adoption and long-term trust.
Responsibilities:
Partner with new and existing Jumio customers to evaluate their risk profile and design tailored fraud strategies
Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization
Lead the designing of standardized identity workflows within the Jumio product that are optimized for different verticals and use cases that can be quickly adopted by new customers
Orchestrate launch readiness by proactively identifying and resolving technical, regulatory, or policy-related bottlenecks to drive time-to-live and time-to-value
Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
Validate completion of implementation milestones and success criteria, as well as confirming that the customer’s integration aligns with Jumio best practices
Coordinate go-live planning, readiness reviews, and support go-live day execution
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