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Senior Manager, Professional Services

Kong Inc. · Remote - United States · Product

USD 137900-197000 / yearly Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. AI traffic is about… Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

AI traffic is about to outrun API traffic the same way API traffic outran human traffic. Come lead the team that gets enterprises through that transition.

If you don't think you meet every bullet below, apply anyway. Nobody checks every box — we're looking for people who are strong in a few areas and hungry in the rest.

About the Role:

Kong is the connectivity layer of AI. We're a 6-time Gartner Magic Quadrant Leader and a Forrester Wave Leader, running in production at Fortune 500 scale. Every enterprise moving from “we're piloting AI” to “AI is in production” runs into the same wall: governance, security, and connectivity for a traffic pattern nobody built for. That's the opportunity in front of this team, and it's why Professional Services is one of the fastest-growing parts of this company right now.

We're hiring a Professional Services Manager to lead a team of Field Engineers and Engagement Managers across Kong's US Professional Services organization. This is a leadership role, not a delivery role: you're directly responsible for delivery outcomes, staffing, and the growth of the people who sit hands-on with customer engineering teams every day.

You own the full engagement lifecycle for your book of business — staffing the right Field Engineers and Engageme

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