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Deployment Strategist, Public Sector (EMEA)

TRM Labs · Remote - Europe · Customer Support

Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. As… Build a Safer World.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

As an EMEA Public Sector Deployment Strategist, you will own the post-sale experience for a portfolio of public sector customers across the region, including law enforcement agencies, regulators, and government teams working some of the most complex cases in crypto-related crime. You will own onboarding, adoption, outcomes and the relationship across all TRM products, including Ardence, our newest and fastest-moving product. Your mandate is not just to manage accounts. You will define what success looks like for each customer, prove it with usage and outcomes, and enable the renewals and expansion that follow alongside our Account Directors.

The impact you will have:

Onboard and activate your EMEA Public Sector accounts across all TRM products, with a clear onboarding path and measurable hands-on-keyboard usage for every account in your portfolio

Use AI to build production CS workflows that pull from ChurnZero, Salesforce, Gong, and product usage telemetry to auto-generate account health summaries and QBR drafts — compressing hours of reporting prep into minutes so you can spend your time on the work that actually requires human judgment

Defin

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