Jobs in United States › Customer Service Representative II (Seasonal)Customer Service Representative II (Seasonal) Ninja Partners LLC · Remote - US · Customer Support
Headquarters: Texas, United States
URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2
Work Setup: Remote/WAH
Equipment: (BYOD) Bring-Your-Own-Device
Salary: $16/hr
The Customer Service Representative II is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
Provides in-depth information about products and services to customers
Resolves complex customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
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