Jobs in Ireland › Product Support RepresentativeProduct Support Representative Dropbox · Ireland, IE · Customer Support
EUR 40800-55200 / yearly
Role Description In this role, you will provide exceptional support for Dropbox Sign and DocSend! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Responsibilities Deliver technical support for Dropbox product based…
Role Description
In this role, you will provide exceptional support for Dropbox Sign and DocSend! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users.
Responsibilities
Deliver technical support for Dropbox product based issues via email and occasionally phone
Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner
Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
Communicate customer reported issues internally and triage them to the correct team
Document recurring issues to support product quality programs, product development, and to maintain agent resources
Drive projects that systematically improve customer experience in alignment with CX strategy
Requirements
2+ years of work experience in a technical support and customer facing role
You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
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