Product jobs › Product Manager, AgentProduct Manager, Agent Customer.io · Remote - Worldwide · Product
USD 137000-187200 / yearly
About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi,…
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io , and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io , and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.
What we value
Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
Bias to experiment — you'd rather run a test than debate an opinion.
Clear communication — you make complex tradeoffs easy for others to follow.
Ownership without ego — you drive your area forward and know when to ask for help.
What you'll do
Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
Work closely with other PMs and squads to ensure the agent works well with
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